About the Company One of the leading Telecom service pro- viders in Australia, servicing more than 5.3 million customers. Business Setting and Challenges The client made a strategic decision to up- grade from Siebel CRM 7.5.3 to Siebel CRM 8.1.1. This upgrade required end-to-end tests spanning many technologies includ- ing Siebel CRM (Classic and Open UI) and end-to-end testing integrating upstream and downstream systems like Java, PuTTY, File Processing, and Oracle DB. Siebel CRM is used for back-end and front- end customer data and engagements, making it the client’s most business criti- cal system. Every system downtime could have a large impact on all areas of the com- pany, including sales, marketing, analytics & operations etc. As such it was essential to avoid any system

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