Today’s customers expect to easily find all the information they need about the goods and services they purchase online—and this is especially true of technology products. Our client is known worldwide for its simple and straightforward PC and mobile accessories, and with much of its product line now commoditized, they knew that an optimal customer support experience would be a key differentiator for their business. With the goal of providing that same user-friendly experience to customer support, while at the same time optimizing their process and lowering costs, the client asked Keste to unify and optimize their two existing outdated and expensive support communities, improve the user interface, add chat capabilities, and incorporate omnichannel support. Challenge Keste help

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