Customer A leading global retailer offering clothing, accessories and personal care products for men, women and children. Products sold across 3,000+ high-quality storefronts via multiple brands. Challenges With thousands of well-known, highly trafficked stores, maintaining a quality brand image was crucial. However, there were neither systems nor processes in place to ensure a consistent shopper experience and to manage facilities cost effectively: 6 Scheduled maintenance was not occurring but was being invoiced to retailer 6 No access to actionable data to manage trends or identify outlier stores and contractors Highlights NEW SERVICE MODEL manages both repair/ maintenance work and contractor invoicing NEW VISIBILITY into work performed and not performed Global Retailer Sees

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