Overview This leading packaging manufacturer operates globally across North America, Latin America, Asia, Europe and the Middle East, producing materials and systems for packaging for the commercial and food sectors. Challenge The company’s annual sales revenues are in the billions of dollars, and its employees work in almost every global time zone. These employ- ees need the ability to log in to business-critical systems, including email, databases and a cen- tral SAP instance, around the clock. With many thousands of users to manage, the IT team faced a significant challenge ensuring employees had timely access to the applica- tions and data they needed, especially when it came to the SAP platform. “There are multiple application environments within our global SAP instance

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