neosllc.com | 860-519-5601 ©2020 NEOS CLIENT CASE STUDY Global Health Care Provider Recovers Annual Premium Losses Attributed to a Lack of Business Data and Rules Governance While Improving Customer Experience Company: Diversified health care company offering health care coverage and benefits services Industry: Health care Line of Business: Small-group health care Location: Global Challenge: A lack of standardization and governance of rating and pricing data and rules drove errors and inconsistencies in quote processing resulting in millions in annual premium losses. Additionally, a lack of understanding of detailed data lineage and impact made it difficult for the client to locate and remediate key issues related to rating rules and resetting of pricing. Services

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