Case Study

Global First Line Support and Spare Parts Management - Global Telecoms Operator

Global First Line Support and Spare Parts Management - Global Telecoms Operator

Pages 1 Pages

By standardizing the operating model for field operations and spares management on a global scale, the customer has recognised instant savings/cost avoidance through New Projects utilising IDCC as SPOC. In addition, they have assured service quality and operational risks reduction by avoiding Single Points of Failure and been able to accelerate the on-boarding of new technologies across international remote locations. Our challenge • To standardize the operating model for field operations and spares management at a global scale • Assure service quality and operational risks reduction by avoiding Single Points of Failure • Accelerate on-boarding of new technologies across international remote locations Our solution Having worked with our customer, both indirectly and directly sinc

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