Challenge Banks and financial services firms have many unique challenges in this digital-mobile-global era, and choosing which to address first is an important skill for their IT leaders. Better control over a multiplicity of costly IT operations was the goal of this multina- tional financial services corporation. One job, for example, was using 30% more CPU time than was normal; the cause was unclear, and the impact was unacceptable. The lack of understanding exactly “why” certain things cost so much and took so long to resolve had to be addressed to ensure they remained a leader in this hyper-competitive sector. More broadly, the customer was spending too much money on additional capacity on demand; the mean time to problem resolution was too long; timely alerts to many pro

Join for free to read