Russell Reynolds used Bizagi to automate workflows, outsourcing 71,000 hours of data entry to Shared Services in the first year and freeing 50 person-days monthly. Candidate background checks, which took 4 hours, are now fully automated, with 25,000 processed in 7 months. Bizagi centralized degree verification, standardizing SLAs and improving compliance. The platform improved visibility and efficiency, cutting admin time by 30% for researchers and executive assistants. This modernization let employees focus on high-value tasks, delivering faster, higher-quality data to clients and enhancing the customer experience.

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