Global Consumer Electronics Company Increases Agent Productivity and Reduces Attrition with CallidusCloud ServiceMotivate
Global Consumer Electronics Company Increases Agent Productivity and Reduces Attrition with CallidusCloud ServiceMotivate
5 Pages1 Global Consumer Electronics Company Increases Agent Productivity and Reduces Attrition with CallidusCloud ServiceMotivate This global consumer electronics company provides gaming hardware, software, and extensive digital content in multiple formats to tens of millions of consumers worldwide. To support all these consumers, the company outsources its customer service operations across multiple contact centers. Customer service agents handle the inquiries and demands of these consumers—from claiming vouchers to troubleshooting device and user experience issues. “What’s the Campaign? What Do I Have to Do?” High attrition at the company’s contact centers presented an ongoing challenge. “We knew if we could keep even a few of our agents a few months longer, it would save a hug
