This case study focuses on how Glaze Digital improved its accounts receivable (AR) process by using Chaser’s Outsourced Credit Control service. Faced with growing late payments and an inefficient manual process, Glaze Digital outsourced credit control to Chaser, allowing them to save time and maintain strong client relationships. With Chaser, the company integrated its Xero accounting system, automating the process and reducing late payments by 24 days on average. The service also helped recover long-overdue debts, including a two-year-old debt of £16,500. Glaze Digital benefited from increased efficiency, better cash flow, and improved customer communication while avoiding awkward payment conversations.

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