Case Study
Glasgow City Council Member Services use digital dictation to boost efficiency
Voice Technologies is an award-winning, employee-owned software solution provider serving the UK market. It helps organisations to reduce the time and cost of producing correspondence by using information and mobile workflow, speech recognition and digital dictation applications. Case Study Glasgow City Council Member Services use digital dictation to boost efficiency Challenge To solve the issues associated with slow, inefficient and insecure manual correspondence. Solution Using digital dictation to generate correspondence rapidly and securely from any location. Results X Introduction of dialogic telephone cards reduced capital expenditure on dictation devices and makes use of other IT investments. X Handheld devices are secured using 256-bit encryption to protect sensiti