How Avon dramatically reduced staffing and operational expenses. Avon is the world’s leading direct seller of beauty and related products, with $6.8 billion in annual revenues in 2003. Avon markets to women around the world through 4.4 million independent sales Representatives. Avon’s procedure for approving and paying invoices was labor intensive and lacked automation. Their manual approval process often resulted in delays in receiving invoices, wasted time tracking down paper-based invoices and inefficiency in trying to decipher handwritten approval signatures. Domestic accounts payable functions, centralized in Avon’s Rye, New York location, housed over 30 staff members who performed a variety of functions related to invoice processing, data entry, payment and vendor sup

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