At a glance Industry Non-profit retail Customer 700+ employees at 40 locations Challenges Frequent downtime Obsolete on-premises phone system Multiple vendor management Solutions SD-WAN Concierge TM OfficeSuite UC ® Managed Network Security Dual broadband connections Results Reduced downtime Superior customer experience Vendor consolidation Established technology model Experiencing a poor fit Goodwill Manasota was outgrowing their legacy network services. Their MPLS-based infrastructure was beginning to affect both the frontline service experience and bottom-line profit potential. The T1 network didn’t have built-in redundancy, so it would frequently go down. That meant cashiers couldn’t process credit card transactions on their cloud-based POS systems, and customers were lef

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