5 STEPS TO A SUCCESSFUL CAPS IMPLEMENTATION A deep dive into five steps to ensure a successful CAPS implementation and thrive in a dynamic market. Getting It Right Introduction 1. Perform a detailed assessment with the goals and timelines in mind 2. Select an experienced implementation partner 3. Establish an internal team of experts 4. Execute a phased approach with limited overlap 5. Document best practices – and repeat The decision to transition to a modern core administrative processing system (CAPS) is transformational. The move changes business processes, workflows, and access to information. It unlocks a health plan’s ability to adapt to emerging payment models, design new benefit plans, and compete like never b

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