Case Study

“Getting Customers Routed To The Right Location Every Time”

“Getting Customers Routed To The Right Location Every Time”

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“GETTING CUSTOMERS ROUTED TO THE RIGHT LOCATION EVERY TIME.” When a customer in Little Rock calls your toll-free number and is routed to a store in Coon Rapids, Minnesota, you’ve got problems. The customer’s not happy, the Little Rock franchise owner loses a sale and your bottom line takes another hit. Back in the day, this scenario played out too often for Jenny Craig, one of the world’s most successful weight management companies. Then the

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