Overview The German Pension Fund is at the heart of the German statutory pension insurance scheme. Employing 61,000 staff across different orga- nizations, the German Pension Fund manages the future pensions of 53 million people and currently pays out pensions to around 21 mil- lion people. Many mission-critical processes at the German Pension Fund are powered by complex COBOL business logic. Challenge For the German Pension Fund to deal with que- ries from millions of clients effectively, finding the right clerk to handle each case is essen- tial. The organization processes up to 10,000 pieces of incoming mail daily and needs to identify which clerk should handle each re- quest. Every day, up to 20,000 employees use the phone directory, making this a critical sys- tem in ensurin

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