Overview Since its beginnings in 1979, Levi, Ray & Shoup, Inc. (LRS) has grown into a global pro- vider of technology solutions with multiple lines of business and more than 650 employees around the world. Challenge Part of LRS’ portfolio focuses on retirement systems’ administration with a comprehensive line of business solutions to manage defined benefit pension funds developed by the LRS Retirement Solutions division. The software covers a vast array of features but can also be customized to meet the exact require- ments of a pension fund. This customization is a real value-add but also makes it harder to maintain and support the solutions, as Dan McCain, Senior Manager, Product Support at LRS Retirement Solutions, explains: “We sup- port customized versions of our base so

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