ice.com 1 George Mason Mortgage and Bank of Hawaii navigated URLA with ease—and share their best practices May 2022 The challenge When Fannie Mae and Freddie Mac redesigned the Universal Residential Loan Application (URLA), the goal was to help lenders capture more relevant borrower information earlier in the loan cycle, and support the industry’s continued evolution toward digitization. It was a change that had a lot going against it. Namely, a global pandemic, a remote work environment, and record- high production volumes—all happening at the same time. Yet, both George Mason Mortgage and Bank of Hawaii not only made the transition successfully, but did it without disruption or production slowdowns. They’ve shared their best practices here. Step one: Impact analysis The teams

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