Case Study
Genpact helps an online auction and shopping platform reduce buyer abuse and increase trust through an analytics-driven referral process
Genpact helps an online auction and shopping platform reduce buyer abuse and increase trust through an analytics-driven referral process
Business impact The client has been able to identify an additional 245 cases of buyer abuse per week without increasing the size of its team. It has also eliminated the use of multiple accounts as a means of sidestepping its guidelines. With Genpact’s help, the online major enjoys lower legal and trust-related risks leading from buyer conduct; and improved buyer-seller relations. HigH TecH Genpact helps an online auction and shopping platform