Generating Better and Faster Sales Results in less than 90 Days
Generating Better and Faster Sales Results in less than 90 Days
6 PagesWith over 3 million customers, the client is an integrated direct-to-consumer retailer and product development dedicated to serving the lifestyle and healthcare needs of its customers. Interested in realizing a higher sales potential, the client asked MattsenKumar to assess their contact center operations. Outcome: In just 4 weeks the recommendations were prepared on the identified gaps. The consolidated list of recommendations was fed to cost benefit analysis to generate opportunities for the client to improve overall sales conversion. These high-bar opportunities cumulatively translated in to potential annual revenue improvement of $1 MM and an overall increase of 4.25% in the sales conversion rate.
