General Pharmaceutical Council: End to End Lean Review of the FtP Process The General Pharmaceutical Council (GPhC) is the independent regulator for pharmacists, pharmacy technicians and pharmacy premises in Great Britain. Their job is to protect, promote and maintain the health, safety and wellbeing of members of the public by upholding standards and public trust in pharmacy. If a member of the public, patient or other body is unhappy with the service they have received from a pharmacy professional, or are worried about their health or behaviour, they can report their concern to the GPhC. The GPhC investigates complaints and concerns that indicate that a pharmacy professional’s fitness to practise may be impaired. A pharmacy professional’s fitness to practise can be impaired for a number

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