TRAINING AND CERTIFICATION CUSTOMER STORY Gene Manuel is a recognized ServiceNow expert—but he didn’t start that way Meet Gene Gene Manuel is a Now Creator and senior business systems analyst with Cask NX. With 20 years of experience in IT service management as a developer, administrator, and consultant, he provides guidance and best practice approaches to helps customers transform the way they work using the Now Platform®. Gene has used a wide variety of industry processes and ServiceNow modules, including ITSM, Agile, CMDB, Asset Management, and GRC. After working with another company’s platform for most of his career, Gene feels that working solely with the Now Platform is a move to “the winning team.” Since ServiceNow is a such a comprehensive and holistic platform, he knew

Join for free to read