Meet Rick Rick Schultz is a Now Creator and the Associate Director, IT Application Services at San Diego State University (SDSU). With more than two decades in service management and 15 years of international leadership experience, Rick has managed over 25 distributed technical support personnel in more than 10 countries, delighting customers by transforming operations through ITSM across multiple sectors with a passion for improving processes and services. Rick is extremely passionate about ITSM, project management, and agile methodologies. He firmly believes that ServiceNow is the best platform and, in his new position as Associate Director of Application Services at SDSU, he is accountable for SDSU’s deployment of ServiceNow. Starting his ServiceNow journey Throughout his car

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