Case Study Client: Gascoigne Halman (Leading independent estate agency in the North West) Background: Gascoigne Halman had outdated and differing phone systems in each of its 17 branches; with no connectivity between any of the sites. Staff couldn’t transfer calls between the sites and they had no voicemail. Furthermore, they needed someone to staff each of the 17 sites constantly just in order to take calls. Task: To enable Gascoigne

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