Sangoma.com The Customer With a large sales force throughout the United States and Canada, Ganz designs, manufactures, and markets several lines of home décor items, gifts, and home fragrances to specialty retailers worldwide. Business Challenges Renowned for design, style, and trend leadership, Ganz’s long-term goal was to network together all of their administrative, call center, warehousing, and distribution sites across the U.S., with the rst centralized directory located at their Elkin, North Carolina, location. It would allow them to call extension-to-extension anywhere within the company. With 15 locations impacted by the new phone system, Ganz wanted input from multiple departments across the country. “We discovered that telecommunications is a complex industry where each

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