Credit Control and Debt Recovery Process Full Service Billing in the Netherlands Club staff can refer members with any queries directly to Harlands and members can telephone in to the Dutch-speaking service centre to resolve payments and queries. This allows club staff to focus on the customer service improving the member experience. During 2019, Harlands will also introduce online payments and account management via Payflex. “We’ve definitely seen a reduction in administration and more members are paying arrears,” Henk continues “The team at Harlands are always on hand and so helpful. We are looking forward to the developments that are coming down the line from Harlands that will not only improve the service to our members but generate additional income from online payments.”

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