Pink Elephant helped GTT by designing and delivering a bespoke virtual customer service training program for over 250 employees across three countries and time zones. They improved GTT’s customer experience by shifting the culture from tactical support to proactive service, enhancing communication skills, and fostering a customer-first mindset. Pink Elephant’s adaptable training, expert facilitators, and collaborative approach ensured high engagement and knowledge transfer, significantly elevating GTT’s service quality and aligning with their values of collaboration and curiosity.

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