Implementation of new predictive dialling software, IP lines and innovative analytics technology What we did Maintel worked with Fredrickson Holdings Limited (Freds.com) to consolidate and upgrade three contact centres, integrating network infrastructure services to deliver maximum uptime and enhanced customer service. Case study: Financial services For more information on all of our services, visit maintel.co.uk, email info@maintel.co.uk or give us a call on +44 (0)344 871 1122. Fredricksons “ With Maintel’s hosted services option we were able to unify our entire contact centre operation and integrate network infrastructure services. Consolidating all these elements into one integrated services solution was extremely compelling, allowing us to concentrate on what we do best a

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