Case Study

Fossil Group Unifies 17 Contact Centers Worldwide on CXone

Fossil Group Unifies 17 Contact Centers Worldwide on CXone

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Case Study ON THE NICE SOLUTION ABOUT FOSSIL GROUP Fossil Group, Inc. is a global design, marketing, distribution and innovation company, specializing in lifestyle accessories. Under a diverse portfolio of owned and licensed brands, its offerings include fashion watches, jewelry, handbags, small leather goods and wearables. The company is committed to delivering the best in design and innovation across owned brands, Fossil, Michele, Misfit, Relic, Skagen and Zodiac, and licensed brands, Armani Exchange, BMW, Chaps, Diesel, DKNY, Emporio Armani, Kate Spade New York, Marc Jacobs, Michael Kors, Puma and Tory Burch. Fossil brings each brand story to life through an extensive distribution network across numerous geographies, categories and channels. THE CHALLENGE Fossil Group is a glo

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