CUSTOMER STORY: FORTY 7 RONIN Forty 7 Ronin is a consulting services company specializing in contact center automation for the Genesys environment. They rely on the Cyara TM CX Assurance Platform to accelerate their service delivery and assure quality in every project. In every client engagement, Cyara is actively used to: • Create a baseline by documenting the existing IVR • Automate the creation of test scripts • Run automated testing in every “sprint” • Automate all types of tests including: UAT, regression, and load. Forty 7 Ronin Specializes In IVR Development For Genesys Environments IVR Project Unable To Begin As Existing Software Was Not Maintained Forty 7 Ronin was working with an international financial services company that offers consumer loans in nine countries a

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