DATAVAIL DATABASE SERVICES CASE STUDY Fortune 500 Retail Company: “Datavail has proven to be the best option for 24/7 support.” Introduction This case study of a Fortune 500 retail company is based on a September 2018 survey of Datavail Database Services customers by T echValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. “Datavail has offered nothing but excellent service and continues to support us with our day to day operations. Their foundation has allowed us to take a step back from front-line support, and has given us the capability to focus on metrics and analytics to improve the environment.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Datavail Datab

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