Case Study

Fortis BC Celebrates Service Success

Fortis BC Celebrates Service Success

CUSTOMER SUCCESS Fortis BC Celebrates Service Success Canada’s largest private utility makes customer experience exponentially faster, better and more cost effective with billing process automation. FortisBC needed to deliver hundreds of thousands of accurate bills consistently and ensure excellent customer service. The utility also needed to coordinate data collection from other agencies and update various SAP® parameters. Redwood’s SAP

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