R O I C a s e s t u d I e s Fortis Ensures Call Centre Reliability and Gains €313,920 in Benefits With Empirix Hammer On-Call Fortis, ranked among Europe’s top financial institutions, is an international provider of banking and insurance services for personal, business, and institutional customers. The company has a market capitalization of €43 billion, and a presence in more than 50 countries. Fortis planned to upgrade its call centre wi

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