CUSTOMER SUCCESS STORY AVG RESPONSE TIME WITHIN 15 MIN AVG RESPONSE TIME WITHIN 15 MIN FOLLOWERS INCREASED INCOMING MESSAGE VOLUME INCREASED 38% & 50% CUSTOMER SUCCESS STORY Twitter Facebook 39% & 57% Twitter Facebook 85% Facebook 89% Twitter Goal Explore other social care solutions in order to provide top-tier customer service with Flybe’s newly dedicated social media team. Solution Replace prior vendor with Lithium Social Media Ma

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