East of England Ambulance Service (‘EEAST’) & Watford Hospital Flow Management: Hospital Handover Case Study Handover Challenge RESPONSE AND FINANCIAL IMPACT Increasing delays at A&E were starting to impact the ability to maintain response performance. Additional resources were needed to meet demand which in turn put additional financial pressures on EEAST. DIAGNOSTIC Benchmarking indicated that EEAST had the largest hospital handover issue, the extra time lost was costing >£4million p.a. to backfill. Note: the blue bar = proportion of handovers meeting the national turnaround time standard of no more than 30mins. SSG observed nine of EEAST’s receiving hospitals to document the handover process. We conducted detailed analysis of CAD data to map cause and effect impact on patient f

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