THE BACKGROUND RSA Insurance Group is one of the world’s oldest general insurers. With a 300-year heritage and the capability to write business in more than 100 countries, it provides a range of vital services to help businesses and individuals protect themselves against life’s uncertainties and enjoy peace of mind. As a complex business that specialises in managing risk, RSA unsurprisingly considers business continuity a key priority. With customers often needing help at a moment’s notice, the group’s contact centres need to be up and running. Meanwhile, other vital business functions must be quickly recoverable to ensure claims can be processed seamlessly in an ever-tighter regulatory environment. As a result, RSA boasts an advanced and energetic business recovery function, wit

Join for free to read