driving public service The Background The devolved government for Scotland is responsible for the health, education, justice, rural affairs and transport issues that concern the five million people of Scotland. The current administration formed after elections in May 2011, with a purpose to focus government and public services on creating a more successful country, with opportunities for all of Scotland to flourish, through increasing sustainable economic growth. The Challenge The Scottish Government operates a wide range of sites across Scotland, which host over 10,000 users daily. In order to operate more efficiently and to centralise management of calls, they needed to implement a new IP telephony system. The system had to include user-friendly applications that would make f

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