Challenge Serving a population of approximately 23,000 students, the University of Virginia (UVA) has a goal to provide convenient ways for students and their families to pay for education and other complementary expenses. UVA’s Student Financial Services (SFS) team helps achieve this through financial aid and scholarships, billing and payments, and student financial education. As each student may have a unique situation, it is critically important to provide flexible options that address a variety of changing needs. In an effort to continue delivering high-quality services for today and tomorrow, the University wanted to further enhance the student payment experience by increasing the flexibility of its payment plan options. UVA’s payment plan offering consisted of three, four,

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