Balfour Beatty Workplace and Cofely GDF, following their merger to enhance energy, technical, business processes, and facilities management services with Cofely's 80,000 employees and €14 billion turnover, established a National Operations Centre (NOC) as a centralized contact hub for key clients. IFS software provides a flexible help desk solution that optimizes performance across multiple projects, improves response rates, seamlessly integrates helpdesk and planning functions, and handles operations efficiently—driving the success of centralized migration and superior service delivery.

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