Citrix XenApp • VMware Horizon View • Microsoft RDS • Citrix XenDesktop KPN is the leading supplier of telecommunications and IT services in the Netherlands, serving customers with wireline and mobile telephony, Internet and television. For business customers, KPN provides full Telecom and IT solutions. KPN Corporate Market (formerly Getronics) offers global ICT services and is a leader in the Benelux in the field of infrastructure and network-related IT solutions. KPN worldwide employs over 31,000 FTE and is headquartered in The Hague. The challenge About four years ago, KPN had outsourced the entire IT. When the organization decided to insource IT again to get more control, the internal IT department ITNL was founded. ITNL has over 1,000 employees including part-time staff

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