CASE STUDY SELF-SERVICE PLATFORM FOR FASTER TIME-TO-MARKET AND ENHANCED CUSTOMER SATISFACTION Infosys helped a leading global insurance and reinsurance brokerage firm, design and develop a web-integrated, product-agnostic platform that would standardize self-service implementation across all their products. The self-service platform now integrates with three policy management systems and provides the client with an integrated view of all customer policies, thus accelerating time-to-market and providing effective service for increased customer satisfaction.External Document © 2018 Infosys Limited External Document © 2018 Infosys Limited Business Context The market-leading insurer needed to enhance customer satisfaction even as it lowered operating costs. To attain these obje

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