After a ransomware attack in 2016, the City of Sarasota replaced its costly and incompatible SAT vendor with KnowBe4 to strengthen cybersecurity across 1,000+ employees. KnowBe4 offered seamless integration with the city’s mobile and webmail systems and tailored deployment support. Initial phishing tests showed a 30% failure rate, which has since dropped to 4.1%. All employees now receive onboarding training, annual refreshers, and regular phishing simulations. The Phish Alert Button boosted direct threat reporting, and engaging content keeps users attentive. KnowBe4's flexibility, value, and impact made it a long-term security partner.

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