Challenge: Manual processing of mail First Med prints 5,000 patient statement pages per month from its EMS Consultants billing software. Each month an employee would spend 2 weeks going through them one by one, checking the paper statements against the software. Then another employee would fold and stuff them into envelopes, and hand them off to a mail clerk. These employees have other responsibilities, including checking accounts and answering customer calls. “We wanted to cut down on the turnaround time from when the statements were printed to when they actually got mailed,” said Matt Ellis, Accounts Receivable Manager at First Med. “We also wanted to get rid of having to fold and stuff all the envelopes, which is just mundane work.” Solution: Esker on Demand After looking int

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