Challenge: Manage faxing from a single point and replace pre-printed forms In July 1994 Infirmary Health System, then Mobile Infirmary Medical Center, began using Faxgate software to save time by enabling users to fax directly from their desks rather than having to walk printed documents to a fax machine. They used forms merge features to overlay text data from its mainframe with a pre-printed form for faxing documents such as face sheets to physicians’ offices. They were also able to fax diagnostic reports and medical record information directly from the mainframe system. Mergers with other hospitals changed the IT landscape from purely mainframe-based to mainframe and enterprise- based with multiple servers, Windows PCs and third-party applications. “It became apparent that we

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