CASE STUDY FIRST FOUNDATION: EXECUTING A CENTRAL BI & SERVICE DELIVERY FRAMEWORK Dan Latimore April 16, 2020 WINNER OF CELENT MODEL BANK 2020 EMPLOYEE ENABLEMENT AWARD This is an authorized reprint of a Celent case study. Although the reprint was prepared for Fiserv, the analysis has not been changed. For more information, please contact info@celent.com CASE STUDY AT A GLANCE FINANCIAL INSTITUTION First Foundation Bank INITIATIVE Central Business Intelligence and Service Delivery Framework: “The Vault” SYNOPSIS Poised for significant growth, First Foundation Bank needed to transform cumbersome, manual, and siloed systems and processes to ensure that processes could accommodate an influx of new customers and employees. With fut

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