THE CHALLENGE In 2013, ORH was commissioned by Fire and Rescue New South Wales (FRNSW) to implement ORH’s Dynamic Cover T ool (DCT) in its control centres. The service had recently implemented a virtualised control and communications system, reducing the number of control centres from four to two. The aim of this project was to provide control officers with a visual display that combines the service’s risk profile with live data on appliance availability to inform back-up moves between stations, in order to maintain good risk and response cover. ORH’S APPROACH ORH consulted with senior officers in control and operations, IT managers and planning officers in order to understand the scope of the project and the specific requirements of the service. A detailed

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