Fine rugs inspire the room. Cargo insurance inspires the bottom line. UPS Capital | FINANCIAL, INSURANCE & PAYMENT SERVICES FOR YOUR SUPPLY CHAIN When Ryan Gittelman was promoted to senior vice president of operations and logistics for Kenneth L. Mink & Sons, Inc. in 2014, one of his challenges was to improve the cargo claims problem. “Yep, that’s what I walked into,” he recalls. “The claims process was a nightmare. It was taking a lot of time and a lot of our people, without a lot of resolution.” In addition, Mink’s customer service people had to wait a minimum of 10 days for the carrier’s “investigation,” which caused a delay for customers to receive a replacement rug. “To be honest,” Ryan says, “we had just gotten used to it. We thought it was the industry norm...the way

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