Case Study

Financial Services

Financial Services

Pages 1 Pages

Client Case Study Experience shared. - 1 - Financial Services Business opportunity • Reduce the amount of customer complaints impacting customer experience • Lower the number of executive escalations • Increase customer satisfaction How we helped • Developed new escalation process supported by coaches • Implemented a call back process for abandoned escalation calls • +670 FTEs operating from four locations i.e. Mana

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