A large U.S. financial services firm modernized its IAM by moving from on-premises MFA to a hybrid RSA ID Plus E2 platform, improving security and customer experience while lowering costs. The shift replaced hardware tokens and appliances with cloud authentication services offering biometrics, push, Apple Watch, and QR codes, alongside dynamic risk-based access controls. RSA My Page added self-service for registration and emergency access, reducing help desk strain. With high availability through on-premises failover, the system enhanced resilience and user satisfaction. The move is projected to save $1.9 million over three years by cutting help desk, authenticator, and operational costs.

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