Case Study
Financial Services Capturing the Maximum Share of Customers ’ Wallets to Discover $102 Million in Incremental Spend
Financial Services Capturing the Maximum Share of Customers ’ Wallets to Discover $102 Million in Incremental Spend
Capturing the maximum share of customers’ wallets to discover $102 million in incremental spend Client One of the top three retail and commercial banks in the UK with assets over $60 billion. Challenge The client wanted to ensure that its payment (debit) card stayed on “Top of Wallet” for more frequent customer usage. Solution Fractal developed a unique methodology to determine a card user’s wallet size, share of wallet and potent